If at any time you are not happy with a phone card purchased online at Paytone.com, we will work hard to remedy the situation.
FOR REFILLABLE CALLING CARDS:
You will always have the option to transfer a remaining balance from your calling card to a different type of calling card from a separate calling card provider.
If you purchased a refillable calling card and your PIN number expires - please contact us within 30 days of expiration to restore the balance of your card. We are unable to reactivate cards with PIN numbers that have been expired for more than thirty days, or were given out free of charge.
If you find that you are not satisfied with your calling card - we will gladly issue a full refund within 30 days of any refillable card purchase if the card's PIN is unused. Partial refunds may be made on a case-by-case basis within 30 days of purchase, for refillable cards only.
FOR NON-REFILLABLE CALLING CARDS AND PREPAID CELL PHONE REFILLS:
Calling cards that cannot be refilled online and prepaid cell phone refill cards adhere to a strict "NO REFUND" policy and cannot be returned.
FOR COMFI CALL INTERNATIONAL MOBILE APPLICATION:
If you find that you are not satisfied with your Mobile Application purchase - we will gladly issue a full refund within 30 days if the purchase amount has not been used. Partial refunds may be made on a case-by-case basis within 30 days of purchase.
Balance expires if no refill is made within 1 year - please contact us within 30 days of expiration to restore the balance of your Mobile Application. We are unable to restore balance of Mobile Applications that have been expired for more than thirty days, or were given out free of charge.
FOR GLOBAL SIM:
Unused SIM Cards may be returned for a full refund of the purchase price (excluding shipping and handling charges) within fourteen (14) days of receipt. Customer is responsible for return shipping costs.
For defective products, you will have the option of receiving a replacement or a full refund. Please note that if you have purchased additional airtime, only the remaining balance will be refunded.
We reserve the right to refuse refunds for any product that has been damaged or misused.
You must contact Customer Service for authorization prior to returning any products.
Refunds (where applicable) will be credited to the original form of payment used for the purchase after receipt of the returned Products.
Returns should be addressed to:
P.O. Box 81362
Wellesley, MA. 02481
Once you make a purchase you are bound to this refund policy regardless of whether your purchase is flagged for verification or not. A purchase which is flagged for verification by our system may be accepted without further verification, at any time, after it is reviewed by a member of our customer service department, if it meets our security requirements. A purchase which is flagged for verification by our system may also be refunded, at any time, after it is reviewed by a member of our customer service department, if it does not meets our security requirements.
Please contact our Customer Service if you have any questions regarding this return policy or if you are unsatisfied with your phone card and would like help in resolving any issues.
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